Ambition offers a preconfigured template capable of parsing your Cisco CDR data into the following metrics:
Outbound: Calls, Talk Time, Average Time Time
Inbound: Calls, Talk Time, Average Talk Time
- Login to your Ambition instance.
- Open the left nav and click Administration > Data > Integrations.
- Click Cisco from within the Available Integrations section.
Ambition requires the following CDR fields:
|dateTimeOrigination||Date/time of Call|
|duration||Call Duration (Seconds)|
10.as these are private, internal addresses. In addition, we only support Passive FTP which means you must open restrictions on outbound ports.
Utilize either the built-in Cisco CDR Manager or a custom solution to transmit data on an automated basis. Exclude sending CMR files.
Ambition will map Cisco data to employees through phone extensions. These can be input manually through an individual's Account Settings page or bulk uploaded through CSV.